Great Lakes Credit Union logo

Great Lakes Credit Union in Chicago, IL

3.0/5
Google rating from 80 reviews

Great Lakes Credit Union is a member-owned financial institution serving the Chicago area since 1938, offering checking, savings, loans, and investment products with a community-focused approach.

Data compiled from public sources · Google rating shown when a stored review count is available

Great Lakes Credit Union Review

Great Lakes Credit Union was founded in 1938 and has operated for over 85 years as a member-owned financial cooperative. The organization positions itself around the philosophy of "banking for a greater good," emphasizing personalized service and community commitment. As a credit union, it is regulated by the NCUA (National Credit Union Administration) and provides NCUA Share Insurance on deposits.

The credit union offers a comprehensive suite of financial services across five main categories: banking products (checking, savings, money market accounts, certificates, and IRAs), lending solutions (personal loans, vehicle loans, home equity, credit cards, student loans, and mortgages through a partner), investment services (Easy Vest, certificates, IRAs, and financial advisory), insurance products (auto, homeowners, life, and accidental death insurance), and business banking (small business lending, cash management, and payment processing). The Chicago Uptown branch specifically provides in-person services including loan applications, account opening, ATM access, notary services, and medallion signature stated terms. Great Lakes differentiates itself through its credit union structure, which emphasizes member benefits over profit maximization, and its integration of educational services including housing and education counseling.

The organization serves both individual consumers and small business owners. The Chicago Uptown location offers extended Saturday hours (9am-1pm) and comprehensive branch services, positioning it as a full-service financial center rather than a limited-service branch. As a credit union, Great Lakes is subject to membership eligibility requirements not clearly detailed on this webpage.

While the site emphasizes personal service and community values, specific interest rate competitiveness, fee structures, and membership requirements would need to be verified separately. The reliance on a mortgage partner (Mortgage Forward) suggests some lending services are not handled in-house.

Services & Features

Auto and homeowners insurance
Certificates of deposit
Checking accounts
Credit cards
Home equity loans
Individual Retirement Accounts (IRAs)
Money market accounts
Mortgage services (via partner)
Personal loans
Savings accounts
Student loans
Vehicle loans

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • NCUA-insured deposits provide federal protection up to applicable limits
  • Comprehensive service suite including banking, lending, investments, insurance, and business services all under one organization
  • Extended Saturday hours (9am-1pm) at Chicago Uptown location for working professionals
  • On-site notary and medallion signature listed refund term services at branch
  • Instant-issue debit cards available for immediate use
  • Credit union structure theoretically prioritizes member benefits over profits
  • Free financial counseling services including housing and education counseling

Cons

  • Membership eligibility requirements not transparently disclosed on public website, creating potential barriers to access
  • Mortgage services outsourced to third-party provider (Mortgage Forward) rather than handled in-house
  • Limited information on competitive interest rates and fee schedules available from this branch page
  • No indication of whether all products/services are available at every branch location
  • Website does not clearly specify minimum deposit or balance requirements for accounts

State Consumer Finance Context

This is state-level context for Credit Unions consumers in Chicago, IL. It does not confirm that Great Lakes Credit Union or this specific location is licensed.

State regulator

Illinois Department of Financial and Professional Regulation

Key state rules to check

  • The Predatory Loan Prevention Act (2021) caps all consumer loans at 36% APR including fees.
  • Traditional payday loans are effectively eliminated due to the 36% cap.
  • The Consumer Installment Loan Act regulates installment lending with additional protections.

Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.

Mortgage Lending Transparency

Great Lakes Credit Union processed 920 mortgage applications in 2023, with 58.9% recorded as approved across 20 states.

920

Applications

58.9%

Approval Rate

$129K

Avg Loan

20

States Served

Approval Rate by Applicant Income

Under $50K
41.5%
$50K–$100K
56.5%
$100K–$200K
58.9%
Over $200K
72.4%

Based on 920 applications. Income in thousands (reported by applicant).

States With Recorded Applications

Illinois 624 apps · 52.7%
California 132 apps · 73.5%
Arizona 46 apps · 69.6%
Wisconsin 45 apps · 53.3%
Indiana 22 apps · 59.1%
Georgia 19 apps · 36.8%

Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.

Frequently Asked Questions

What services does Great Lakes Credit Union offer?

Great Lakes Credit Union offers 12 services including Checking accounts, Savings accounts, Money market accounts, Certificates of deposit, Individual Retirement Accounts (IRAs), and 7 more.

What profile signals are listed for Great Lakes Credit Union?

Great Lakes Credit Union has profile signals associated with Chicago-area residents seeking full-service banking with a community-focused institution, Small business owners needing integrated business banking and lending services, Consumers prioritizing personal relationships and financial counseling over large institutional banking, Members seeking NCUA-insured deposit protection with investment and insurance options.

What are the strengths and weaknesses of Great Lakes Credit Union?

Key strengths: NCUA-insured deposits provide federal protection up to applicable limits; Comprehensive service suite including banking, lending, investments, insurance, and business services all under one organization; Extended Saturday hours (9am-1pm) at Chicago Uptown location for working professionals. Areas to consider: Membership eligibility requirements not transparently disclosed on public website, creating potential barriers to access; Mortgage services outsourced to third-party provider (Mortgage Forward) rather than handled in-house.

How does Great Lakes Credit Union compare to similar companies?

In the Credit Unions category, comparable providers include Center Parc Credit Union, Civic Credit Union, Salal Credit Union – First Hill Branch. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

CreditDoc Profile Note

Research Note on Great Lakes Credit Union

Great Lakes Credit Union is profile signals for Chicago-area residents and small business owners seeking comprehensive, relationship-based banking from a member-owned institution with community commitment. Primary caveat: membership eligibility requirements are not listed on their public-facing website and should be verified before applying; consumers shopping rate-sensitive products should compare their specific rates against competitors.

Profile Signals

  • Chicago-area residents seeking full-service banking with a community-focused institution
  • Small business owners needing integrated business banking and lending services
  • Consumers prioritizing personal relationships and financial counseling over large institutional banking
  • Members seeking NCUA-insured deposit protection with investment and insurance options
Updated 2026-04-29

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Quick Summary

  • Great Lakes Credit Union is listed as a Credit Unions provider in Chicago, IL on CreditDoc.
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