No stored Google rating available.
Texas-based bank offering checking, savings, loans, mortgages, and wealth management with 155+ years of history and #1 ranking for consumer satisfaction in Texas for 17 consecutive years.
Data compiled from public sources
Frost Bank is a Texas-based financial institution with over 155 years of operating history, positioned as a major regional bank with significant national presence. The company operates as a full-service retail and commercial bank, serving personal, small business, and commercial customers across Texas with multiple locations statewide.
Frost Bank offers comprehensive banking products including checking and savings accounts, certificates of deposit (currently offering 3.50% APY on 90-day jumbo CDs), personal loans, mortgages, small business administration (SBA) loans, commercial lines of credit, merchant services, private banking, wealth management, treasury management, insurance, and business bank cards. They emphasize digital banking with a 4.9/5-rated mobile app and provide 24/7 live human customer support via phone and live chat rather than automated systems.
The bank distinguishes itself through customer service excellence, having ranked #1 in Texas for Consumer Banking Customer Satisfaction according to JD Power for 17 consecutive years. They also hold national recognition for small business and middle market banking across multiple categories (customer service, overall satisfaction, ease of doing business, and cash management). The company is listed as a 2025 Top Performing Bank by American Banker, ranking #4 among banks with over $50 billion in assets. Beyond financial services, Frost emphasizes community involvement through charitable initiatives including affordable housing development support, Alzheimer's awareness fundraising, and local seasonal events.
However, Frost Bank is primarily a regional Texas-based institution, which may limit accessibility for customers outside Texas. The website does not provide detailed pricing information, fee structures, or specific APR ranges for loans and mortgages, requiring potential customers to contact the bank directly for rate quotes. While the company emphasizes personal service and community connection, this positioning may appeal more to relationship-focused customers than those seeking purely digital or discount banking alternatives.
This is state-level context for Banks consumers in San Antonio, TX. It does not confirm that Frost Bank or this specific location is licensed.
State regulator
Texas Office of Consumer Credit Commissioner
Consumer protection
Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.
Frost Bank processed 16,636 mortgage applications in 2023, with 44.4% recorded as approved across 3 states.
16,636
Applications
44.4%
Approval Rate
$164K
Avg Loan
3
States Served
Based on 16,636 applications. Income in thousands (reported by applicant).
Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.
Frost Bank offers 12 services including Personal checking and savings accounts, Certificates of deposit (3.50% APY on 90-day jumbo CDs), Mortgages (home purchase and refinance implied), Personal loans, Small Business Administration (SBA) loans, and 7 more.
Frost Bank has profile signals associated with Texas residents seeking a relationship-based bank with award-winning customer service, Small business owners in Texas requiring SBA loans, merchant services, and business banking solutions, Customers prioritizing 24/7 live human support over automated phone systems, Individuals seeking high-yield CD products and comprehensive wealth management services.
Key strengths: Ranked #1 in Texas for Consumer Banking Customer Satisfaction for 17 consecutive years (JD Power 2026); 155+ years of banking history with established operational infrastructure and stability; 4.9/5-rated mobile app providing state-of-the-art digital banking experience. Areas to consider: Limited to Texas geography, making it inaccessible for customers outside the state; Website lacks specific pricing, fee structures, and APR ranges—requires direct contact for rate quotes.
In the Banks category, comparable providers include Credit Human | Park Ten Financial Health Center, PECU, SouthStar Bank Austin Loan Office. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.
CreditDoc Profile Note
Frost Bank is profile signals for Texas residents and businesses seeking full-service banking with high listed customer service and a relationship-focused approach, backed by 17 consecutive years of #1 satisfaction rankings in the state. The main caveat is geographic limitation to Texas and lack of listed pricing information online, requiring customers to contact the bank directly for specific rates and fees.
Credit Human is a credit union offering checking, savings, loans, and investment products with rate claims to verify and zero-fee checking accounts.
Google rating from 54 reviews
Profile signals: Members seeking fee-free checking and savings with rate claims to verify, Homebuyers interested in down-payment-free mortgage options
PECU is a member-owned, not-for-profit credit union in Austin, TX offering full-service banking including checking, savings, loans, and credit cards with rewards programs.
Google rating from 225 reviews
Profile signals: Austin-area residents seeking rewards-based checking with cash back on everyday spending categories, Credit union members who value not-for-profit structure and member ownership over corporate banking
SouthStar Bank is a Texas-based community bank serving the state since 1920, offering personal and commercial banking with locally-made loan decisions.
Google rating from 8 reviews
Profile signals: Texas-based small business owners seeking SBA or commercial construction financing with local decision-makers, Homebuilders and real estate developers needing spec home loans and construction financing
Answer 3 quick questions to review category, service, and profile context.
1. What's your primary financial goal?
A plain-English breakdown of every credit score range — what each number actually means for your loans, cards, and daily life, plus exactly what to do about yours.
Read guide →A plain-English breakdown of what credit products, loans, and cards you can realistically get at every credit score level — from deep subprime to excellent.
Read guide →Learn exactly how to check your credit score for free using legitimate sources, understand the difference between soft and hard inquiries, and know your rights under federal law.
Read guide →Affiliate Disclosure: CreditDoc may earn a commission when you click links to Frost Bank and other services. These commissions help us maintain our free research. Compensation does not determine whether a provider can be covered; visible star ratings use stored Google review ratings when available. Learn more.