Firstbank

Banking · TN

Rating: 4.2/5

Firstbank logo

FirstBank is a Tennessee-based community bank founded in 1906 with $16.3B in assets, offering personal and business banking services across 90 branch locations in the Southeast.

Official Website

https://www.firstbankonline.com

Firstbank Review

FirstBank was founded in Tennessee in 1906 and is headquartered in Nashville. Over more than a century, the bank has grown into a substantial regional institution while maintaining a community banking focus. The bank now operates 90 full-service branch locations across the South and manages $16.3 billion in assets as of December 31, 2025.

FirstBank positions itself as a local community bank that emphasizes personal relationships and accessible banking rather than corporate bureaucracy. FirstBank offers a comprehensive range of personal and business banking services. On the personal side, they provide checking and savings accounts (including their FirstUp Savings product with automatic transfers), certificates of deposit (CDs) currently earning 3.80% APY for 6 and 30-month terms, online banking, and mortgage services.

For business customers, they offer business banking solutions, treasury management, trust services, and specialty lending. The bank is FDIC-insured and backed by the full faith and credit of the U.S. Government.

They provide customer support through a contact center (1-800-413-4211, available 7am-6pm CST Monday-Friday and 7am-4pm CST Saturday) and dedicated services for mortgages and manufactured homes lending. FirstBank distinguishes itself through its emphasis on "Bank Local, Get More" — their core marketing philosophy that local banking provides more product options, more accessible bankers, and fewer corporate barriers. The bank has been recognized as a Top Workplace by the Tennessean for 11 consecutive years (as of 2025), suggesting strong employee satisfaction and organizational culture.

Their growth over three decades while maintaining community banking principles and their expansion into South's major cities (Nashville, Memphis) demonstrates sustainable regional expansion without abandoning their local banking mission. FirstBank is best suited for consumers and businesses in the Southeast seeking traditional community banking with personal relationships and FDIC protection. However, as a regional bank with 90 locations primarily in Tennessee and surrounding states, it offers limited geographic convenience for customers outside the South.

Their CD rates (3.80% APY) are competitive but may not consistently rank as the absolute highest in the market. The website lacks detailed information about checking account features, overdraft policies, monthly fees, or digital banking capabilities, making full service comparison difficult.

Pros & Cons

Reader-focused summary of the strongest reasons to consider Firstbank and the factors most worth weighing before contracting. Individual outcomes depend on your credit situation and goals.

Pros

  • FDIC-insured deposits backed by U.S. Government full faith and credit
  • Established 119-year history (founded 1906) with $16.3B in assets as of Dec 2025
  • 90 full-service branch locations across the Southeast for in-person banking
  • Competitive CD rates at 3.80% APY for 6 and 30-month terms
  • FirstUp Savings account with automatic transfer convenience features
  • Dedicated local bankers available for personal and business relationships
  • Ranked Top Workplace in Tennessee for 11 consecutive years (2025)

Areas to Consider

  • !Limited geographic footprint — primarily Tennessee and surrounding states, not national coverage
  • !Website lacks transparent fee schedules, overdraft policies, and detailed checking account feature comparisons
  • !No information about mobile banking app capabilities, digital features, or ATM network size
  • !CD rates (3.80% APY) are competitive but not consistently industry-leading on the website
  • !Limited detail on business banking product specifics, loan terms, or small business lending criteria

Verdict Summary

Firstbank works best for consumers who value fdic-insured deposits backed by u.s. government full faith and credit and can accept the tradeoff of limited geographic footprint — primarily tennessee and surrounding states, not n. Compare against similar providers below before signing any contract.

Services & Features

Services offered

Feature Checklist

Credit Monitoring
All Three Bureaus
Goodwill Letters
Cease Desist Letters
Debt Validation
Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor
Ai Powered

Best For

Before You Contact Firstbank

Before signing up with any Banking provider, review these safeguards:

Compare Your Needs With Firstbank

Match these decision factors against Firstbank's profile before committing. This rubric mirrors what independent consumer-finance research typically checks for Banking providers.

Category

Banking

Service scope

12 services listed

Geographic coverage

1 states

Match to your priorities

  • Budget priority: Pricing published above — factor in setup, monthly, and cancellation fees over the full expected service window.
  • Complexity priority: Consider Firstbank's stated strengths (FDIC-insured deposits backed by U.S. Government full faith and credit) against your specific credit situation.
  • Timeline priority: Banking typically takes 3-6 months for meaningful outcomes. Providers guaranteeing overnight results are red flags under federal consumer protection law.
  • Recourse priority: Confirm state licensing via your state regulator and check the CFPB complaint database before contracting.
  • Alternatives: Compare against all Banking providers, DIY options via non-profit counseling agencies, and free CFPB resources.

Pricing

  • Monthly Price: 0
  • Setup Fee: 0
  • Money Back Guarantee: False
  • Guarantee Details:
  • Free Consultation: True
  • Tiers: []
  • Currency: USD

Frequently Asked Questions

What services does Firstbank offer?

Firstbank offers 12 services including Personal checking and savings accounts, FirstUp Savings with automatic transfers, Certificates of Deposit (6-month and 30-month terms at 3.80% APY), Online banking platform, FirstBank Mortgage services (1-800-200-6462), and 7 more. Confirm current service list directly with the provider before contracting.

Who is Firstbank best suited for?

Firstbank's profile signals suggest it may fit: Southeast consumers and small businesses seeking community banking with personal banker relationships; Customers in Tennessee, Nashville, Memphis, and surrounding Southern states wanting local branch access; Savers interested in competitive CD products with FDIC protection and established financial stability; Business owners preferring local banking relationships over national corporate institutions. Individual outcomes vary based on your specific situation.

What are the strengths and weaknesses of Firstbank?

Key strengths: FDIC-insured deposits backed by U.S. Government full faith and credit; Established 119-year history (founded 1906) with $16.3B in assets as of Dec 2025; 90 full-service branch locations across the Southeast for in-person banking. Areas to consider: Limited geographic footprint — primarily Tennessee and surrounding states, not national coverage; Website lacks transparent fee schedules, overdraft policies, and detailed checking account feature comparisons.

How does Firstbank compare to similar companies?

In the Banking category, comparable providers include BMO Bank, Ally Bank, Bank Of America, National Association. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Where does Firstbank operate?

Firstbank serves customers in 1 states including TN. Confirm current service availability in your state directly with the provider.

How much does Firstbank cost?

Listed pricing for Firstbank: monthly price: 0; setup fee: 0; money back guarantee: False. Pricing may change — verify current fees directly with the provider before signing any contract.

Visit Firstbank

State Consumer Finance Context

This is state-level context for Banking consumers in Tennessee. It does not confirm that Firstbank or this specific location is licensed.

State regulator: Tennessee Department of Financial Institutions
Consumer protection: Tennessee Attorney General Consumer Protection Division

Credit and debt help rules in Tennessee

Key state rules to check

Payday lending in Tennessee: Legal (max $500)

Usury cap: 24% for consumer finance loans; payday loans regulated under Deferred Presentment Act

Complaint resources

State references

Tennessee allows payday lending with a $500 cap and 15% fee limit. Borrowers are limited to two simultaneous loans. The Department of Financial Institutions regulates all consumer lenders, and complaints can be filed with the Department or the Attorney General.

Similar Companies

Comparable Banking providers with similar service scope. Ratings reflect stored review context; verify current licensing and pricing directly before contracting.

BMO Bank logo

BMO Bank

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Rating 4.6/5

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Notable: North America's 8th largest bank by assets — $1T+ across operations, 12M+ customers

Ally Bank logo

Ally Bank

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Rating 4.2/5

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Notable: No hidden fees explicitly guaranteed on Spending Account

Bank Of America, National Association logo

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Rating 4.1/5

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Notable: Federally regulated national bank with established reputation and FDIC deposit insurance

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Quick Summary

Firstbank — Banking in TN.

Overall rating: 4.2/5

FirstBank is a Tennessee-based community bank founded in 1906 with $16.3B in assets, offering personal and business banking services across 90 branch locations in the Southeast.

Next Steps

  1. Compare Firstbank against similar options above.
  2. Run our borrowing power quiz to see how Firstbank matches your situation.
  3. Check state regulator listings for Firstbank's licensing before committing.
  4. Visit Firstbank once you're ready.

Glossary of Terms

Common terms that come up when comparing Banking providers. Full glossary at creditdoc.co/glossary/.

Amortization — Loan Amortization
The process of paying off a loan through regular payments that cover both principal and interest. Early payments are mostly interest; later payments are mostly principal.
Why it matters: Understanding amortization explains why paying extra early in a loan saves the most money — you're reducing the principal that interest is calculated on.
Example: Month 1 of a $200,000 mortgage at 6%: your $1,199 payment splits as $1,000 interest + $199 principal. By month 300: only $47 goes to interest and $1,152 goes to principal.
Balloon Payment
A large lump-sum payment due at the end of a loan, after a period of smaller monthly payments. The loan isn't fully paid off by the regular payments — the balloon settles it.
Why it matters: Balloon payments make monthly payments look affordable but create a financial cliff. If you can't pay or refinance at the end, you could lose your home or asset.
Example: A 5-year balloon mortgage on $200,000: you pay $1,054/month (as if it were a 30-year loan), but after 5 years you owe a balloon of $186,108 all at once.
Collateral — Loan Collateral
An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.
Why it matters: Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.
Example: A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.
Cosigner — Loan Cosigner
A person who agrees to repay your loan if you can't. They're equally responsible for the debt, and their credit is affected by your payment behavior.
Why it matters: Cosigning helps people with thin credit get approved or get better rates. But it's a huge risk for the cosigner — they're on the hook for the full amount if you default.
Example: A parent cosigns their child's $30,000 student loan. The child stops paying after 6 months. The parent is now legally required to make the payments or face collections, lawsuits, and credit damage.
Credit Bureau — Credit Reporting Agency (Bureau)
A company that collects and sells information about your credit history. The three major bureaus are Equifax, Experian, and TransUnion.
Why it matters: Not all lenders report to all three bureaus, so your reports may differ. You should check all three reports because an error on one could be costing you money.
Example: Your car loan only reports to Equifax and TransUnion. Your Experian report doesn't show that good payment history, so your Experian score is 15 points lower.
Credit Freeze — Security Freeze / Credit Freeze
A free tool that locks your credit report so no one (including you) can open new accounts until you lift it. It's the strongest protection against identity theft.
Why it matters: A credit freeze prevents criminals from opening loans in your name, even if they have your Social Security number. It's free by law and doesn't affect your credit score.
Example: Your data was in a breach. You freeze your credit at all 3 bureaus (takes 10 minutes online). A thief tries to open a credit card in your name — denied because the lender can't pull your frozen report.
Credit Mix — Credit Mix (Types of Credit)
The variety of credit accounts you have — credit cards (revolving), auto loans (installment), mortgage, student loans, etc. Having multiple types shows you can manage different kinds of debt.
Why it matters: Credit mix accounts for about 10% of your FICO score. Having only credit cards isn't as strong as having a card, an installment loan, and a mortgage.
Example: Borrower A has 3 credit cards. Borrower B has 2 credit cards, a car loan, and a student loan. Even with the same payment history and utilization, Borrower B's score is typically higher.
Credit Report — Consumer Credit Report
A detailed record of your borrowing history maintained by credit bureaus. It lists every loan, credit card, payment history, collection, and public record tied to your name.
Why it matters: Errors on credit reports are common — 1 in 5 consumers has at least one mistake. Checking your report regularly is the first step to fixing errors that are costing you money.
Example: You pull your free report from AnnualCreditReport.com and find a $2,400 medical collection you already paid. You dispute it, the bureau verifies it's resolved, and your score goes up 40 points.
Credit Score
A 3-digit number (300-850) that summarizes how reliably you've handled borrowed money. Higher scores mean lower risk to lenders and better loan terms for you.
Why it matters: Your credit score determines whether you get approved and at what rate. A 100-point difference can mean thousands of dollars more or less in interest over a loan's life.
Example: On a $250,000 30-year mortgage: a 760 score gets you 6.2% ($1,536/month). A 660 score gets 7.4% ($1,729/month). Over 30 years, the lower score costs you $69,480 more.
Credit Utilization — Credit Utilization Ratio
The percentage of your available credit that you're currently using. If you have $10,000 in credit limits and owe $3,000, your utilization is 30%.
Why it matters: Utilization is the second-biggest factor in your credit score (after payment history). Keeping it below 30% helps your score; below 10% is ideal.
Example: You have 3 cards with a $15,000 total limit. You're carrying $4,500 in balances (30% utilization). Paying down to $1,500 (10% utilization) could boost your score by 20-50 points.
Default — Loan Default
When you fail to repay a loan according to the agreed terms — usually after 90-180 days of missed payments. It's the point where the lender gives up on collecting normally.
Why it matters: Default triggers severe consequences: credit score drops 100+ points, the debt may be sent to collections, you could be sued, and your wages or assets could be seized.
Example: You miss 4 consecutive car payments. The lender declares your loan in default, repossesses your car, sells it at auction for $8,000, and you still owe the remaining $5,000 (called a deficiency balance).
FICO Score — Fair Isaac Corporation Score
The most widely used credit scoring model, created by Fair Isaac Corporation. 90% of top lenders use FICO scores for lending decisions.
Why it matters: FICO has many versions (FICO 8, 9, 10). Mortgage lenders still use older versions (FICO 2, 4, 5), so your mortgage score may differ from what free apps show you.
Example: Your FICO 8 score (used for credit cards) is 740. Your FICO 5 score (used for mortgages) is 725 because it weighs collections differently. Same credit history, different scores.
Hard Inquiry — Hard Credit Inquiry (Hard Pull)
When a lender checks your credit report because you've applied for credit. Each hard inquiry can lower your score by 5-10 points and stays on your report for 2 years.
Why it matters: Multiple hard inquiries in a short period suggest you're desperately seeking credit, which is a red flag. Exception: mortgage and auto loan shopping within 14-45 days counts as one inquiry.
Example: You apply for 5 credit cards in one month. Each application triggers a hard inquiry. Your score drops 25-50 points from the inquiries alone, making each subsequent application harder.
Loan Term (Tenor) — Loan Term / Tenor
How long you have to repay the loan, measured in months or years. A shorter term means higher monthly payments but less total interest paid.
Why it matters: Longer terms feel more affordable monthly but cost much more overall. A 30-year mortgage costs almost double in interest compared to a 15-year mortgage on the same amount.
Example: Borrowing $200,000 at 6.5%: A 15-year term costs $1,742/month ($113,561 total interest). A 30-year term costs $1,264/month ($255,088 total interest). You save $141,527 with the shorter term.
Origination Fee — Loan Origination Fee
A one-time fee the lender charges to process and set up your loan. It covers their costs for underwriting, verifying your information, and preparing paperwork.
Why it matters: Origination fees are usually 1-8% of the loan amount and are often deducted from your loan proceeds — so you receive less than you borrowed.
Example: You're approved for a $10,000 personal loan with a 5% origination fee. The lender deducts $500 upfront, so you receive $9,500 in your bank account but owe $10,000 plus interest.