Firstbank logo

Firstbank in Nashville, TN

4.2/5

FirstBank is a Tennessee-based community bank founded in 1906 with $16.3B in assets, offering personal and business banking services across 90 branch locations in the Southeast.

Data compiled from public sources · Rating from CreditDoc methodology

Firstbank Review

FirstBank was founded in Tennessee in 1906 and is headquartered in Nashville. Over more than a century, the bank has grown into a substantial regional institution while maintaining a community banking focus. 3 billion in assets as of December 31, 2025.

FirstBank positions itself as a local community bank that emphasizes personal relationships and accessible banking rather than corporate bureaucracy. FirstBank offers a comprehensive range of personal and business banking services. 80% APY for 6 and 30-month terms, online banking, and mortgage services.

For business customers, they offer business banking solutions, treasury management, trust services, and specialty lending. S. Government.

They provide customer support through a contact center (1-800-413-4211, available 7am-6pm CST Monday-Friday and 7am-4pm CST Saturday) and dedicated services for mortgages and manufactured homes lending. FirstBank distinguishes itself through its emphasis on "Bank Local, Get More" — their core marketing philosophy that local banking provides more product options, more accessible bankers, and fewer corporate barriers. The bank has been recognized as a Top Workplace by the Tennessean for 11 consecutive years (as of 2025), suggesting strong employee satisfaction and organizational culture.

Their growth over three decades while maintaining community banking principles and their expansion into South's major cities (Nashville, Memphis) demonstrates sustainable regional expansion without abandoning their local banking mission. FirstBank is best suited for consumers and businesses in the Southeast seeking traditional community banking with personal relationships and FDIC protection. However, as a regional bank with 90 locations primarily in Tennessee and surrounding states, it offers limited geographic convenience for customers outside the South.

80% APY) are competitive but may not consistently rank as the absolute highest in the market. The website lacks detailed information about checking account features, overdraft policies, monthly fees, or digital banking capabilities, making full service comparison difficult.

Services & Features

Branch and ATM locator services
Business banking and small business accounts
Certificates of Deposit (6-month and 30-month terms at 3.80% APY)
Debit card services with lost/stolen card reporting
FirstBank Mortgage services (1-800-200-6462)
FirstUp Savings with automatic transfers
Manufactured homes customer service and lending
Online banking platform
Personal checking and savings accounts
Specialty lending
Treasury management services
Trust services

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • FDIC-insured deposits backed by U.S. Government full faith and credit
  • Established 119-year history (founded 1906) with $16.3B in assets as of Dec 2025
  • 90 full-service branch locations across the Southeast for in-person banking
  • Competitive CD rates at 3.80% APY for 6 and 30-month terms
  • FirstUp Savings account with automatic transfer convenience features
  • Dedicated local bankers available for personal and business relationships
  • Ranked Top Workplace in Tennessee for 11 consecutive years (2025)

Cons

  • Limited geographic footprint — primarily Tennessee and surrounding states, not national coverage
  • Website lacks transparent fee schedules, overdraft policies, and detailed checking account feature comparisons
  • No information about mobile banking app capabilities, digital features, or ATM network size
  • CD rates (3.80% APY) are competitive but not consistently industry-leading on the website
  • Limited detail on business banking product specifics, loan terms, or small business lending criteria

Rating Breakdown

Value
5.0
Effectiveness
3.7
Customer Service
3.8
Transparency
4.0
Ease of Use
4.5

Frequently Asked Questions

Is Firstbank legitimate?

Yes. Firstbank is a registered company, headquartered in Nashville, TN, founded in 1906.

How long does Firstbank take to show results?

Account opening typically takes 1-3 business days. Loan decisions vary by product.

Quick Facts

Founded
1906
Headquarters
Nashville, TN
BBB Accredited
No
Certifications
FDIC Insured FDIC Cert #8663
Starting Price
Contact provider
Setup Fee
None
Money-Back Guarantee
No
Visit Firstbank

CreditDoc Diagnosis

Doctor's Verdict on Firstbank

FirstBank is ideal for Southeast-based consumers and businesses seeking community banking with FDIC protection, personal banker relationships, and local branch access. The main caveat is geographic limitation — the bank operates primarily in Tennessee and surrounding Southern states, making it unsuitable for national or non-Southern customers, and website transparency on specific fees, account features, and digital banking capabilities is limited.

Best For

  • Southeast consumers and small businesses seeking community banking with personal banker relationships
  • Customers in Tennessee, Nashville, Memphis, and surrounding Southern states wanting local branch access
  • Savers interested in competitive CD products with FDIC protection and established financial stability
  • Business owners preferring local banking relationships over national corporate institutions
Updated 2026-04-29

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