First-Citizens Bank & Trust Company

Banking · NC

Rating: 4.2/5

First-Citizens Bank & Trust Company logo

First Citizens Bank & Trust Company is a full-service bank offering personal checking, savings, credit cards, mortgages, loans, and wealth management services for individuals and businesses.

Official Website

https://www.firstcitizens.com

First-Citizens Bank & Trust Company Review

First Citizens Bank & Trust Company operates as a comprehensive financial institution providing banking services across personal, small business, commercial, and wealth segments. The bank traces its operations through a substantial online presence at firstcitizens.com, offering digital-first banking solutions alongside traditional branch services. The company's service portfolio spans personal banking (checking accounts at multiple tiers including Primary, Premier, and Prestige Checking), savings products (CDs, Money Market, Online Savings), credit cards with various reward structures (Cash Rewards, Travel Rewards, Secured Cash Back), mortgage products (fixed-rate, adjustable-rate, VA/FHA/USDA loans, jumbo loans, refinancing), consumer loans (auto, home equity, home improvement), and retirement accounts (Traditional IRA, Roth IRA, SEP IRA, SIMPLE IRA).

The bank also offers investment services, insurance products, and educational resources across banking, investing, retirement, and financial planning topics. First Citizens distinguishes itself through specialized lending expertise across multiple sectors including agribusiness, healthcare, manufacturing, nonprofits, and skilled trades. For commercial clients, the bank provides asset-based lending, capital markets services, commercial real estate financing, merchant services, and treasury management.

The wealth division offers trust services, private banking, institutional asset management, retirement plan services, and charitable advising—services typically associated with larger regional or national banks. As a traditional bank with broad product offerings, First Citizens serves as a general-purpose financial institution. However, prospective customers should note that the website provides limited information about specific terms, rates, fees, or minimum balance requirements.

The breadth of services suggests this bank competes on convenience and relationship banking rather than specialized lending or alternative financial products.

Pros & Cons

Reader-focused summary of the strongest reasons to consider First-Citizens Bank & Trust Company and the factors most worth weighing before contracting. Individual outcomes depend on your credit situation and goals.

Pros

  • Comprehensive service offerings including checking, savings, credit cards, mortgages, auto loans, and investment accounts under one institution
  • Multiple checking account tiers (Primary, Premier, Prestige) allowing customers to select accounts matching their banking needs and activity levels
  • Specialized lending programs for specific professions and industries (Medical Professional Mortgages, Agribusiness lending, Cannabis Banking, Nonprofit services)
  • Extensive mortgage product range including VA, FHA, USDA loans, jumbo mortgages, home construction loans, and renovation financing
  • Wealth management and trust services including Delaware Trust Services, Donor Advised Funds, and institutional asset management for high-net-worth clients
  • Digital banking capabilities including online savings accounts, self-directed and guided investing options, and digital-first banking tools
  • Robust educational resources including calculators, financial guides, insights on banking/investing/retirement, and 2026 financial planning guides

Areas to Consider

  • !Website does not disclose specific APRs, fees, minimum balance requirements, or promotional rates for any products, requiring customers to contact the bank or apply for rate quotes
  • !No information provided about FDIC insurance limits, account protection details, or regulatory oversight specifics on the public-facing website
  • !Limited transparency regarding business loan terms, SBA loan requirements, equipment financing rates, or commercial credit card benefits and conditions
  • !Emphasis on multiple service lines (personal, business, commercial, wealth) may result in less specialized expertise or competitive pricing versus niche-focused competitors
  • !Website navigation is complex with numerous nested menu categories, potentially making it difficult for customers to locate specific product details or compare offerings

Verdict Summary

First-Citizens Bank & Trust Company works best for consumers who value comprehensive service offerings including checking, savings, credit cards, mortg and can accept the tradeoff of website does not disclose specific aprs, fees, minimum balance requirements, or . Compare against similar providers below before signing any contract.

Services & Features

Services offered

Feature Checklist

Credit Monitoring
All Three Bureaus
Goodwill Letters
Cease Desist Letters
Debt Validation
Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor
Ai Powered

Best For

Before You Contact First-Citizens Bank & Trust Company

Before signing up with any Banking provider, review these safeguards:

Compare Your Needs With First-Citizens Bank & Trust Company

Match these decision factors against First-Citizens Bank & Trust Company's profile before committing. This rubric mirrors what independent consumer-finance research typically checks for Banking providers.

Category

Banking

Service scope

12 services listed

Geographic coverage

1 states

Match to your priorities

  • Budget priority: Pricing published above — factor in setup, monthly, and cancellation fees over the full expected service window.
  • Complexity priority: Consider First-Citizens Bank & Trust Company's stated strengths (Comprehensive service offerings including checking, savings, credit cards, mortgages, auto loans,...) against your specific credit situation.
  • Timeline priority: Banking typically takes 3-6 months for meaningful outcomes. Providers guaranteeing overnight results are red flags under federal consumer protection law.
  • Recourse priority: Confirm state licensing via your state regulator and check the CFPB complaint database before contracting.
  • Alternatives: Compare against all Banking providers, DIY options via non-profit counseling agencies, and free CFPB resources.

Pricing

  • Monthly Price: 0
  • Setup Fee: 0
  • Money Back Guarantee: False
  • Guarantee Details:
  • Free Consultation: True
  • Tiers: []
  • Currency: USD

Frequently Asked Questions

What services does First-Citizens Bank & Trust Company offer?

First-Citizens Bank & Trust Company offers 12 services including Primary, Premier, and Prestige Checking Accounts, Savings accounts including Certificates of Deposit and Money Market accounts, Credit cards with cash rewards, travel rewards, and secured cash back options, Fixed-rate and adjustable-rate mortgages, jumbo loans, VA/FHA/USDA loans, home construction loans, mortgage refinancing, Auto loans, home equity loans, and home improvement loans, and 7 more. Confirm current service list directly with the provider before contracting.

Who is First-Citizens Bank & Trust Company best suited for?

First-Citizens Bank & Trust Company's profile signals suggest it may fit: Customers seeking a one-stop financial institution for checking, savings, credit cards, mortgages, and investment services; Business owners and entrepreneurs in specialized industries (healthcare, agribusiness, nonprofits) looking for industry-specific lending expertise; High-net-worth individuals and families requiring wealth management, trust services, private banking, and institutional investment solutions; Homebuyers seeking specialized mortgage products including VA/FHA/USDA loans, medical professional mortgages, or jumbo financing. Individual outcomes vary based on your specific situation.

What are the strengths and weaknesses of First-Citizens Bank & Trust Company?

Key strengths: Comprehensive service offerings including checking, savings, credit cards, mortgages, auto loans, and investment accounts under one institution; Multiple checking account tiers (Primary, Premier, Prestige) allowing customers to select accounts matching their banking needs and activity levels; Specialized lending programs for specific professions and industries (Medical Professional Mortgages, Agribusiness lending, Cannabis Banking, Nonprofit services). Areas to consider: Website does not disclose specific APRs, fees, minimum balance requirements, or promotional rates for any products, requiring customers to contact the bank or apply for rate quotes; No information provided about FDIC insurance limits, account protection details, or regulatory oversight specifics on the public-facing website.

How does First-Citizens Bank & Trust Company compare to similar companies?

In the Banking category, comparable providers include BMO Bank, Ally Bank, Bank Of America, National Association. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Where does First-Citizens Bank & Trust Company operate?

First-Citizens Bank & Trust Company serves customers in 1 states including NC. Confirm current service availability in your state directly with the provider.

How much does First-Citizens Bank & Trust Company cost?

Listed pricing for First-Citizens Bank & Trust Company: monthly price: 0; setup fee: 0; money back guarantee: False. Pricing may change — verify current fees directly with the provider before signing any contract.

Visit First-Citizens Bank & Trust Company

State Consumer Finance Context

This is state-level context for Banking consumers in North Carolina. It does not confirm that First-Citizens Bank & Trust Company or this specific location is licensed.

State regulator: North Carolina Commissioner of Banks
Consumer protection: North Carolina Attorney General Consumer Protection Division

Credit and debt help rules in North Carolina

Key state rules to check

Payday lending in North Carolina: Banned

Usury cap: 8% general; 30% for consumer finance loans under $10,000; payday lending banned since 2001

Complaint resources

State references

North Carolina banned payday lending in 2001, becoming one of the first states to do so. Consumer finance companies are regulated with rate caps. Consumers can file complaints with the Commissioner of Banks or the Attorney General's Consumer Protection Division.

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Quick Summary

First-Citizens Bank & Trust Company — Banking in NC.

Overall rating: 4.2/5

First Citizens Bank & Trust Company is a full-service bank offering personal checking, savings, credit cards, mortgages, loans, and wealth management services for individuals and businesses.

Next Steps

  1. Compare First-Citizens Bank & Trust Company against similar options above.
  2. Run our borrowing power quiz to see how First-Citizens Bank & Trust Company matches your situation.
  3. Check state regulator listings for First-Citizens Bank & Trust Company's licensing before committing.
  4. Visit First-Citizens Bank & Trust Company once you're ready.

Glossary of Terms

Common terms that come up when comparing Banking providers. Full glossary at creditdoc.co/glossary/.

Amortization — Loan Amortization
The process of paying off a loan through regular payments that cover both principal and interest. Early payments are mostly interest; later payments are mostly principal.
Why it matters: Understanding amortization explains why paying extra early in a loan saves the most money — you're reducing the principal that interest is calculated on.
Example: Month 1 of a $200,000 mortgage at 6%: your $1,199 payment splits as $1,000 interest + $199 principal. By month 300: only $47 goes to interest and $1,152 goes to principal.
Balloon Payment
A large lump-sum payment due at the end of a loan, after a period of smaller monthly payments. The loan isn't fully paid off by the regular payments — the balloon settles it.
Why it matters: Balloon payments make monthly payments look affordable but create a financial cliff. If you can't pay or refinance at the end, you could lose your home or asset.
Example: A 5-year balloon mortgage on $200,000: you pay $1,054/month (as if it were a 30-year loan), but after 5 years you owe a balloon of $186,108 all at once.
Collateral — Loan Collateral
An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.
Why it matters: Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.
Example: A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.
Cosigner — Loan Cosigner
A person who agrees to repay your loan if you can't. They're equally responsible for the debt, and their credit is affected by your payment behavior.
Why it matters: Cosigning helps people with thin credit get approved or get better rates. But it's a huge risk for the cosigner — they're on the hook for the full amount if you default.
Example: A parent cosigns their child's $30,000 student loan. The child stops paying after 6 months. The parent is now legally required to make the payments or face collections, lawsuits, and credit damage.
Credit Bureau — Credit Reporting Agency (Bureau)
A company that collects and sells information about your credit history. The three major bureaus are Equifax, Experian, and TransUnion.
Why it matters: Not all lenders report to all three bureaus, so your reports may differ. You should check all three reports because an error on one could be costing you money.
Example: Your car loan only reports to Equifax and TransUnion. Your Experian report doesn't show that good payment history, so your Experian score is 15 points lower.
Credit Freeze — Security Freeze / Credit Freeze
A free tool that locks your credit report so no one (including you) can open new accounts until you lift it. It's the strongest protection against identity theft.
Why it matters: A credit freeze prevents criminals from opening loans in your name, even if they have your Social Security number. It's free by law and doesn't affect your credit score.
Example: Your data was in a breach. You freeze your credit at all 3 bureaus (takes 10 minutes online). A thief tries to open a credit card in your name — denied because the lender can't pull your frozen report.
Credit Mix — Credit Mix (Types of Credit)
The variety of credit accounts you have — credit cards (revolving), auto loans (installment), mortgage, student loans, etc. Having multiple types shows you can manage different kinds of debt.
Why it matters: Credit mix accounts for about 10% of your FICO score. Having only credit cards isn't as strong as having a card, an installment loan, and a mortgage.
Example: Borrower A has 3 credit cards. Borrower B has 2 credit cards, a car loan, and a student loan. Even with the same payment history and utilization, Borrower B's score is typically higher.
Credit Report — Consumer Credit Report
A detailed record of your borrowing history maintained by credit bureaus. It lists every loan, credit card, payment history, collection, and public record tied to your name.
Why it matters: Errors on credit reports are common — 1 in 5 consumers has at least one mistake. Checking your report regularly is the first step to fixing errors that are costing you money.
Example: You pull your free report from AnnualCreditReport.com and find a $2,400 medical collection you already paid. You dispute it, the bureau verifies it's resolved, and your score goes up 40 points.
Credit Score
A 3-digit number (300-850) that summarizes how reliably you've handled borrowed money. Higher scores mean lower risk to lenders and better loan terms for you.
Why it matters: Your credit score determines whether you get approved and at what rate. A 100-point difference can mean thousands of dollars more or less in interest over a loan's life.
Example: On a $250,000 30-year mortgage: a 760 score gets you 6.2% ($1,536/month). A 660 score gets 7.4% ($1,729/month). Over 30 years, the lower score costs you $69,480 more.
Credit Utilization — Credit Utilization Ratio
The percentage of your available credit that you're currently using. If you have $10,000 in credit limits and owe $3,000, your utilization is 30%.
Why it matters: Utilization is the second-biggest factor in your credit score (after payment history). Keeping it below 30% helps your score; below 10% is ideal.
Example: You have 3 cards with a $15,000 total limit. You're carrying $4,500 in balances (30% utilization). Paying down to $1,500 (10% utilization) could boost your score by 20-50 points.
Default — Loan Default
When you fail to repay a loan according to the agreed terms — usually after 90-180 days of missed payments. It's the point where the lender gives up on collecting normally.
Why it matters: Default triggers severe consequences: credit score drops 100+ points, the debt may be sent to collections, you could be sued, and your wages or assets could be seized.
Example: You miss 4 consecutive car payments. The lender declares your loan in default, repossesses your car, sells it at auction for $8,000, and you still owe the remaining $5,000 (called a deficiency balance).
FICO Score — Fair Isaac Corporation Score
The most widely used credit scoring model, created by Fair Isaac Corporation. 90% of top lenders use FICO scores for lending decisions.
Why it matters: FICO has many versions (FICO 8, 9, 10). Mortgage lenders still use older versions (FICO 2, 4, 5), so your mortgage score may differ from what free apps show you.
Example: Your FICO 8 score (used for credit cards) is 740. Your FICO 5 score (used for mortgages) is 725 because it weighs collections differently. Same credit history, different scores.
Hard Inquiry — Hard Credit Inquiry (Hard Pull)
When a lender checks your credit report because you've applied for credit. Each hard inquiry can lower your score by 5-10 points and stays on your report for 2 years.
Why it matters: Multiple hard inquiries in a short period suggest you're desperately seeking credit, which is a red flag. Exception: mortgage and auto loan shopping within 14-45 days counts as one inquiry.
Example: You apply for 5 credit cards in one month. Each application triggers a hard inquiry. Your score drops 25-50 points from the inquiries alone, making each subsequent application harder.
Loan Term (Tenor) — Loan Term / Tenor
How long you have to repay the loan, measured in months or years. A shorter term means higher monthly payments but less total interest paid.
Why it matters: Longer terms feel more affordable monthly but cost much more overall. A 30-year mortgage costs almost double in interest compared to a 15-year mortgage on the same amount.
Example: Borrowing $200,000 at 6.5%: A 15-year term costs $1,742/month ($113,561 total interest). A 30-year term costs $1,264/month ($255,088 total interest). You save $141,527 with the shorter term.
Origination Fee — Loan Origination Fee
A one-time fee the lender charges to process and set up your loan. It covers their costs for underwriting, verifying your information, and preparing paperwork.
Why it matters: Origination fees are usually 1-8% of the loan amount and are often deducted from your loan proceeds — so you receive less than you borrowed.
Example: You're approved for a $10,000 personal loan with a 5% origination fee. The lender deducts $500 upfront, so you receive $9,500 in your bank account but owe $10,000 plus interest.