Eliot Management Group by Deluxe is a payment processing and merchant services company with over 25 years of experience in the industry. The company operates under a philosophy called "The EMG Way," which emphasizes consultative, local, and proactive customer care for small to medium-sized business owners. Eliot is owned by Deluxe Corporation and markets itself as a modern, security-driven alternative to traditional payment processors.
The company offers a comprehensive suite of payment solutions including countertop terminals, wireless terminals, smart terminals and POS systems, mobile payment options, and online/eCommerce processing capabilities. Their hardware partners include DejaVoo (QD2 & QD4 terminals), Sound POS, dlxPAY, Trec2Go, and Tetra Desk systems. Beyond hardware, Eliot provides processing services with features like next-day funding, analytics and reporting, and a best rate guarantee program. They emphasize 24/7 customer support and employ local sales representatives in their service areas.
Eliot differentiates itself through several specific commitments: a Best Rate Guarantee that promises to match or beat competitor offers indefinitely (with stated exceptions for promotional rates), next-day funding capabilities, and emphasis on local neighborhood representatives rather than remote sales teams. The company highlights EMV capability and PCI compliance as security features. They also actively recruit for sales careers, suggesting a growth-focused business model.
However, the website contains minimal information about pricing, contract terms, setup fees, or specific processing rates—the most critical factors for merchants comparing payment processors. While they promote a "best rate guarantee," actual rates are not disclosed publicly. The company focuses heavily on brand messaging (The EMG Way) rather than concrete product specifications or customer testimonials with measurable results. For merchants seeking transparent pricing comparison, this company requires direct contact with sales representatives.