Credit Restoration & Solutions, Inc logo

Credit Restoration & Solutions, Inc in Memphis, TN

5.0/5
Google rating from 1 review

Memphis-based credit repair consulting firm helping individuals and businesses improve credit scores through dispute services and financial literacy education.

Data compiled from public sources · Google rating shown when a stored review count is available

Credit Restoration & Solutions, Inc Review

Credit Restoration & Solutions, Inc is a credit repair consulting firm based in Memphis, Tennessee, founded by Jene Rockett and her partner Octavius. The company positions itself as a listed consulting practice focused on helping both individuals and small businesses navigate credit repair and improve their financial standing. According to their Alignable profile, they emphasize a client-centered approach throughout the credit repair process.

The company offers credit report monitoring as their primary documented service. While their profile mentions credit repair and financial literacy as core competencies, specific details about dispute processes, the types of negative items they target, or the scope of financial literacy offerings are limited in the available content. They position themselves as a consulting firm rather than a high-volume automated service.

What distinguishes Credit Restoration & Solutions is their emphasis on partnership and ongoing client support. A recommendation from Colleen Wilson of David Allen Capital specifically praises the team for being "extremely knowledgeable and caring, always keeping the needs of their clients first and foremost" and notes their commitment to staying with clients throughout the entire credit repair process. This suggests a relationship-based, boutique approach rather than a transactional one.

However, the company's online presence is limited to an Alignable business profile with minimal service detail, no dedicated website, no published pricing information, and only one public recommendation available. Potential clients would need direct contact to understand specific service offerings, pricing structures, timelines, or results stated terms. The lack of detailed documentation about their dispute methodology or results is a significant limitation for transparency.

In the broader ecosystem of credit repair services, consumers have multiple paths to improving their credit. Professional credit repair companies can dispute inaccurate items with all three bureaus, while credit monitoring services provide ongoing alerts about changes to your reports. For those building credit from scratch, secured credit cards and credit builder loans offer structured approaches. Consumers dealing with overwhelming debt may benefit from debt consolidation loans to simplify payments, or credit counseling through nonprofit agencies for personalized budgeting guidance. Consumers who successfully repair their credit often find better rates on installment loans, secured credit cards, and other financial products.

Services & Features

Credit repair consultation
Credit report monitoring
Credit score improvement strategies
Financial literacy education and guidance
Financial management consulting
Individual credit repair
Ongoing client support throughout credit repair process
Small business credit repair

Feature Checklist

AI-Powered Tools
Mobile App
Online Portal
Score Tracking
Debt Validation
Credit Education
Goodwill Letters
Personal Advisor
All Three Bureaus
Credit Monitoring
Cease & Desist Letters
Identity Theft Protection

Pros & Cons

Pros

  • Partnership-focused approach with emphasis on staying with clients throughout entire credit repair process
  • Team described as 'extremely knowledgeable and caring' by professional referral sources
  • Offers credit report monitoring in addition to repair consultation
  • Serves both individuals and small businesses, not just consumers
  • Located in Memphis with local, boutique service model rather than national chain

Cons

  • No dedicated company website—only Alignable profile with minimal information
  • No publicly available pricing, service packages, or cost structure disclosed
  • Only one public recommendation/testimonial available for vetting
  • Lacks documented information about dispute processes, timelines, or success rates
  • Limited online presence makes it difficult for potential clients to research company before contact

Research Secured Credit Card Options

While repairing your credit, a secured card can add payment-history context when it reports to the bureaus. Compare deposits, fees, bureau reporting, and any no-credit-check claims directly.

State Consumer Finance Context

This is state-level context for Credit Repair consumers in Memphis, TN. It does not confirm that Credit Restoration & Solutions, Inc or this specific location is licensed.

State regulator

Tennessee Department of Financial Institutions

Credit and debt help rules in Tennessee

Relevant law: Tennessee Credit Services Businesses Act (Tenn. Code Ann. § 47-18-1001 to 47-18-1012)

Registration: Required with Tennessee Department of Commerce and Insurance, Division of Regulatory Boards

Upfront fees: Listed as prohibited in the current CreditDoc state summary

  • Credit repair companies must provide written contract clearly stating all services, costs, and cancellation terms before charging any fees
  • Prohibited from making false or misleading claims about ability to improve credit reports or remove accurate negative information
  • Required to disclose that consumers have right to dispute credit report items directly with credit bureaus at no cost

Key state rules to check

  • Payday loans (deferred presentment) capped at $500 with maximum fee of 15% of the advance.
  • Maximum loan term is 31 days.
  • Borrowers limited to two outstanding payday loans at a time.

Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.

Frequently Asked Questions

What services does Credit Restoration & Solutions, Inc offer?

Credit Restoration & Solutions, Inc offers 8 services including Credit repair consultation, Credit report monitoring, Financial literacy education and guidance, Credit score improvement strategies, Small business credit repair, and 3 more.

What profile signals are listed for Credit Restoration & Solutions, Inc?

Credit Restoration & Solutions, Inc has profile signals associated with Memphis-area residents and small business owners seeking personalized, relationship-based credit repair, Clients who prefer working with a local, boutique firm rather than large national companies, Individuals and business owners who value an ongoing advisory relationship during credit repair.

What are the strengths and weaknesses of Credit Restoration & Solutions, Inc?

Key strengths: Partnership-focused approach with emphasis on staying with clients throughout entire credit repair process; Team described as 'extremely knowledgeable and caring' by professional referral sources; Offers credit report monitoring in addition to repair consultation. Areas to consider: No dedicated company website—only Alignable profile with minimal information; No publicly available pricing, service packages, or cost structure disclosed.

How does Credit Restoration & Solutions, Inc compare to similar companies?

In the Credit Repair category, comparable providers include Catholic Charities Fort Worth, Kisch Law Firm, Optimum Credit Solutions - Fast Credit Repair Houston. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Quick Facts

Headquarters
Memphis, TN
BBB Accredited
No

No Website Currently Available

CreditDoc Profile Note

Research Note on Credit Restoration & Solutions, Inc

Credit Restoration & Solutions is profile signals for Memphis-area consumers and small business owners seeking personalized credit repair services through a local, relationship-focused firm. The main caveat is the extremely limited online documentation—potential clients must initiate direct contact to understand pricing, specific services, timelines, and results, making it difficult to evaluate the company before engagement.

Profile Signals

  • Memphis-area residents and small business owners seeking personalized, relationship-based credit repair
  • Clients who prefer working with a local, boutique firm rather than large national companies
  • Individuals and business owners who value an ongoing advisory relationship during credit repair
Updated 2026-04-30

Similar Companies

Catholic Charities Fort Worth logo

Catholic Charities Fort Worth

Catholic Charities Fort Worth is a non-profit organization founded in 1910 providing holistic, research-based poverty reduction services to tens of thousands annually across North Texas.

4.3/5

Google rating from 547 reviews

BBB: NR

Profile signals: Low-income families in North Texas seeking comprehensive poverty reduction rather than emergency-only assistance, Immigrants and refugees who need multilingual support across employment, financial, and educational domains

Kisch Law Firm logo

Kisch Law Firm

Review this provider profile and compare source-linked details before choosing what to do next.

4.8/5

Google rating from 112 reviews

BBB: NR

Profile signals: Consumers in Houston, Texas looking for credit repair services, People who prefer working with a local credit repair provider

Optimum Credit Solutions - Fast Credit Repair Houston logo

Optimum Credit Solutions - Fast Credit Repair Houston

Review this provider profile and compare source-linked details before choosing what to do next.

4.6/5

Google rating from 20 reviews

BBB: NR

Profile signals: Consumers in Houston, Texas looking for credit repair services, People who prefer working with a local credit repair provider

Compare Your Needs With Credit Restoration & Solutions, Inc

Answer 3 quick questions to review category, service, and profile context.

1. What's your primary financial goal?

Quick Summary

  • Credit Restoration & Solutions, Inc is listed as a Credit Repair provider in Memphis, TN on CreditDoc.
  • Use this page to check contact details, location, listed services, review signals, FAQs, and similar providers before deciding what to do next.
  • If you need a loan, account, installment option, credit help, or debt support, start with the fit quiz and compare alternatives before contacting a provider.
  • For broader context, continue into the free Credit Fundamentals course or a relevant financial wellness guide.

Financial Wellness Guides

Financial Terms Explained (23 terms)

New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.

Interest & Rates

Penalty APR — Penalty Annual Percentage Rate

A higher interest rate that kicks in when you violate your card agreement — usually by paying late or going over your credit limit. It can be nearly double your normal rate.

Why it matters

One late payment can trigger a penalty APR of 29.99% on your entire balance, and it can last 6 months or longer. Read your card agreement to know the triggers.

Example

Your credit card rate is 19.99%. You miss a payment by 61+ days. The bank triggers a 29.99% penalty APR. On a $5,000 balance, that's $125/month in interest instead of $83.

Credit & Scoring

Credit Bureau — Credit Reporting Agency (Bureau)

A company that collects and sells information about your credit history. The three major bureaus are Equifax, Experian, and TransUnion.

Why it matters

Not all lenders report to all three bureaus, so your reports may differ. It can be useful to check all three reports because an error on one could affect the terms you see.

Example

Your car loan only reports to Equifax and TransUnion. Your Experian report doesn't show that good payment history, so your Experian score is 15 points lower.

Credit Freeze — Security Freeze / Credit Freeze

A free tool that locks your credit report so no one (including you) can open new accounts until you lift it. It's one of the strongest consumer protections against identity theft.

Why it matters

A credit freeze prevents criminals from opening loans in your name, even if they have your Social Security number. It's free by law and doesn't affect your credit score.

Example

Your data was in a breach. You freeze your credit at all 3 bureaus (takes 10 minutes online). A thief tries to open a credit card in your name — denied because the lender can't pull your frozen report.

Credit Mix — Credit Mix (Types of Credit)

The variety of credit accounts you have — credit cards (revolving), auto loans (installment), mortgage, student loans, etc. Having multiple types shows you can manage different kinds of debt.

Why it matters

Credit mix accounts for about 10% of your FICO score. Having only credit cards isn't as strong as having a card, an installment loan, and a mortgage.

Example

Borrower A has 3 credit cards. Borrower B has 2 credit cards, a car loan, and a student loan. Even with the same payment history and utilization, Borrower B may be scored differently.

Credit Report — Consumer Credit Report

A detailed record of your borrowing history maintained by credit bureaus. It lists every loan, credit card, payment history, collection, and public record tied to your name.

Why it matters

Credit reports can contain errors, so checking them periodically is useful. Checking your report regularly is the first step to reviewing and disputing errors.

Example

You pull your free report from AnnualCreditReport.com and find a $2,400 medical collection you already paid. You dispute it, the bureau verifies it's resolved, and your report reflects the updated status.

Credit Score

A 3-digit number (300-850) that summarizes how reliably you've handled borrowed money. Higher scores can affect lender risk assessment and the terms shown to you.

Why it matters

Your credit score is one factor lenders may use when reviewing eligibility and pricing. Score differences can materially affect total interest over a loan term.

Example

On a $250,000 30-year mortgage: different score ranges may be associated with different rates, monthly payments, and total interest.

Credit Utilization — Credit Utilization Ratio

The percentage of your available credit that you're currently using. If you have $10,000 in credit limits and owe $3,000, your utilization is 30%.

Why it matters

Utilization is the second-biggest factor in your credit score (after payment history). Lower utilization can support credit-score context; very low utilization is often viewed more favorably.

Example

You have 3 cards with a $15,000 total limit. You're carrying $4,500 in balances (30% utilization). Paying down to $1,500 (10% utilization) could change your score context.

FICO Score — Fair Isaac Corporation Score

The most widely used credit scoring model, created by Fair Isaac Corporation. FICO scores are widely used in lending decisions.

Why it matters

FICO has many versions (FICO 8, 9, 10). Mortgage lenders still use older versions (FICO 2, 4, 5), so your mortgage score may differ from what free apps show you.

Example

Your FICO 8 score (used for credit cards) is 740. Your FICO 5 score (used for mortgages) is 725 because it weighs collections differently. Same credit history, different scores.

Hard Inquiry — Hard Credit Inquiry (Hard Pull)

When a lender checks your credit report because you've applied for credit. Each hard inquiry can affect your score and stays on your report for 2 years.

Why it matters

Multiple hard inquiries in a short period suggest you're desperately seeking credit, which can be a risk signal. Exception: mortgage and auto loan shopping within 14-45 days counts as one inquiry.

Example

You apply for 5 credit cards in one month. Each application triggers a hard inquiry. Your score can change from the inquiries alone, making each subsequent application harder.

Soft Inquiry — Soft Credit Inquiry (Soft Pull)

A credit check that does NOT affect your score. Happens when you check your own credit, when lenders pre-qualify you, or when employers do background checks.

Why it matters

You can check your own credit as often as you want without penalty. Prequalification offers from lenders also use soft pulls, so comparison shopping can be done without a score impact.

Example

You use Credit Karma to check your score (soft pull — no impact). A credit card company sends you a pre-screened offer (soft pull). You then apply for the card (hard pull — small impact).

VantageScore

An alternative credit scoring model created by the three major credit bureaus (Equifax, Experian, TransUnion). Same 300-850 range as FICO but uses a slightly different formula.

Why it matters

Many free credit monitoring apps show VantageScore, not FICO. Your VantageScore may be 20-40 points different from the FICO score a lender actually uses.

Example

Credit Karma shows your VantageScore 3.0 as 720. You apply for a mortgage and the lender pulls your FICO 2 score: it's 695. Different model, different number, different rate offered.

Fees & Costs

Late Fee — Late Payment Fee

A charge added to your account when you miss a payment deadline. Most credit cards charge $29-$41 per late payment, and many loans have similar penalties.

Why it matters

The fee itself hurts, but the real damage is to your credit score. A payment 30+ days late stays on your credit report for 7 years and can drop your score 60-110 points.

Example

Your credit card payment of $150 is due March 1. You pay on March 18. The bank charges a $39 late fee. If it's 30+ days late, it gets reported to credit bureaus and your 760 score drops to 670.

Service Fee — Monthly Service Fee

A recurring charge for maintaining a financial account or receiving ongoing services, such as credit monitoring, credit repair, or loan servicing.

Why it matters

Monthly service fees add up quickly. A $79/month credit repair service costs $948/year — make sure the value justifies the ongoing expense.

Example

A credit repair company charges $79/month to dispute items on your report. After 6 months ($474 spent), they've removed 3 negative items and your score went up 65 points. Was it Evaluation Guide Depends on your situation.

Setup Fee — Setup Fee / First Work Fee

A one-time fee charged at the beginning of a service, often by credit repair companies, to cover the cost of your initial credit analysis and account setup.

Why it matters

credit repair with provider claims to verify companies are NOT allowed to charge before they do work (per the Credit Repair Organizations Act). A setup fee before any results is a risk signal.

Example

Company A charges $99 setup fee before doing anything (potential CROA violation). Company B does a free audit first, then charges a $199 work fee only after completing work (legitimate).

Legal Terms

CFPB — Consumer Financial Protection Bureau

A federal agency created in 2010 to protect consumers from unfair financial practices. They write rules, supervise financial companies, and handle consumer complaints.

Why it matters

The CFPB is your most powerful ally against high-cost lenders. Filing a complaint with them gets a response from the company within 15 days — companies take CFPB complaints seriously.

Example

A debt collector calls your workplace after you told them to stop. You file a CFPB complaint online. Within 15 days, the collection agency responds and agrees to stop. The CFPB tracks complaint patterns across all companies.

CROA — Credit Repair Organizations Act

A federal law that regulates credit repair companies. It bans them from charging upfront fees, making false promises, and requires written contracts with a 3-day cancellation right.

Why it matters

CROA protects you from credit repair warning signs. If a company demands payment before doing any work, they're likely violating federal law. Companies following consumer-protection rules charge after results.

Example

A company says 'Pay $500 upfront and we claim we can remove all negative items.' That violates CROA on two counts: upfront fees and specific result claims. Companies following consumer-protection rules charge monthly after work begins.

FCRA — Fair Credit Reporting Act

The federal law that regulates how credit bureaus collect, share, and use your information. It gives you the right to see your report, dispute errors, and limit who can access it.

Why it matters

FCRA is the legal basis for disputing errors on your credit report. Bureaus are required to investigate within 30 days and remove inaccurate information. You may have a right to sue if they violate your rights.

Example

You dispute an incorrect collection on your Equifax report. Under FCRA, Equifax has 30 days to investigate. If they can't verify it, they are generally required to remove it. If they ignore your dispute, you may have a right to sue for damages.

FDCPA — Fair Debt Collection Practices Act

A federal law that limits what debt collectors can do. They can't call before 8am or after 9pm, can't harass you, can't lie, and are required to stop contacting you if you request in writing.

Why it matters

Knowing your FDCPA rights stops abusive collection tactics. If a collector violates the law, you may have a right to sue for up to $1,000 per violation plus attorney fees.

Example

A collector calls your workplace 3 times after you told them not to. That's 3 FDCPA violations. You hire a consumer attorney (free — they get paid by the collector). The collector settles for $3,000.

Debt & Recovery

Charge-Off

When a creditor declares your debt a loss after 180 days of nonpayment and removes it from their books. But you still owe the money — they just stop expecting to collect it themselves.

Why it matters

A charge-off is one of the most damaging entries on your credit report and stays for 7 years. The debt is usually sold to a collection agency who will pursue you for it.

Example

You stop paying your $4,000 credit card. After 180 days, the bank charges it off and sells the debt to a collector for $800. The collector now contacts you demanding the full $4,000 (they profit from what they collect above $800).

Collections — Debt Collections

When an unpaid debt is transferred or sold to a third-party collection agency that specializes in recovering the money. Collection accounts appear on your credit report for 7 years.

Why it matters

Even a $50 collection account can drop your score 50-100 points. Some newer FICO models (FICO 9) ignore paid collections, but many lenders still use older models.

Example

An old $200 gym bill goes to collections. It appears on all 3 credit reports and drops your 720 score to 640. Paying it helps with newer scoring models but under FICO 8 (still widely used), a paid collection still hurts.

Credit Cards

Balance Transfer — Credit Card Balance Transfer

Moving debt from one credit card to another, usually to take advantage of a lower interest rate (often 0% for 12-21 months). There's typically a 3-5% transfer fee.

Why it matters

A 0% balance transfer can save hundreds in interest and help you pay down debt faster. But borrowers are required to pay off the balance before the promotional period ends, or the rate jumps.

Example

You owe $8,000 at 22% APR ($147/month in interest). You transfer to a 0% APR card with a 3% fee ($240). For 18 months, $0 interest. If you pay $444/month, you're debt-free before the promo ends.

Minimum Payment — Minimum Payment Due

The smallest amount borrowers are required to pay each month to keep your account in good standing — usually 1-3% of the balance or $25, whichever is more. Paying only this amount keeps you in debt for years.

Why it matters

Minimum payments are designed to keep you paying interest as long as possible. On a $5,000 balance at 22%, minimum payments would take 20+ years and cost over $8,000 in interest.

Example

You owe $5,000 at 22% APR. Minimum payment: $100/month. At that rate, it takes 9 years to pay off and you pay $5,840 in interest — more than you originally borrowed.

Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.

Affiliate Disclosure: CreditDoc may earn a commission when you click links to Credit Restoration & Solutions, Inc and other services. These commissions help us maintain our free research. Compensation does not determine whether a provider can be covered; visible star ratings use stored Google review ratings when available. Learn more.