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Consumers in Brooklyn, NY

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Consumers Credit Union is a Michigan and Northern Indiana-based credit union offering checking, savings, mortgages, auto loans, and credit cards with digital banking access.

Data compiled from public sources

Consumers Review

Consumers Credit Union has been serving Michigan and Northern Indiana for 75 years, operating as a member-owned financial cooperative rather than a for-profit bank. The organization positions itself as a community-focused institution with emphasis on local partnerships and member support. They offer a comprehensive suite of financial products including checking and savings accounts, money market accounts, CDs, mortgages, auto loans, credit cards, home equity lines of credit, and business banking services.

The credit union operates multiple physical locations and provides online banking capabilities with routing number 272481839. Consumers Credit Union differentiates itself through community engagement programs, including partnerships with charity groups, a "Round Up for Impact" donation initiative, and the Wimee Kids' Savings Club for children ages 12 and under. They also provide financial education through blogs, podcasts, and videos covering topics like secured/unsecured loans, health insurance shopping, and estate planning.

The organization emphasizes personal financial coaching through their "Consumers Coach" program and member perks offering exclusive discounts from partner merchants. As a credit union rather than a traditional bank, membership eligibility may be restricted to specific geographic areas or employment groups, though the website does not explicitly state membership requirements. 00% APY on checking accounts that meet certain debit and credit card purchase requirements.

The organization is actively recruiting employees and marketing itself as one of Michigan's fastest-growing companies.

Services & Features

Auto loans
Business banking and commercial real estate loans
Certificates of Deposit (CDs)
Checking accounts (including Serious Interest Checking with purchase-based rewards)
Credit cards
Financial education (videos, podcasts, articles, blogs)
Home Equity Lines of Credit (HELOC)
Member perks and discount programs
Mortgages (home purchase and refinancing)
Online banking and account management
Personal financial coaching (Consumers Coach)
Savings accounts and money market accounts

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • Offers competitive promotional rates including 4.99% APR HELOC for 12 months and 4.00% APY checking
  • Comprehensive product suite including mortgages, auto loans, credit cards, HELOCs, and business banking in one institution
  • Provides free financial education through multiple formats: blogs, podcasts, and videos on relevant topics
  • Member perks program with exclusive discounts and partnerships with local merchants
  • Dedicated financial coaching service (Consumers Coach) for personalized guidance at life stages
  • Strong community focus with charity partnerships and Round Up for Impact giving program
  • Kids savings club (Wimee) introducing financial literacy to younger members
  • Online banking system available for account management and transactions

Cons

  • Geographic limitation to Michigan and Northern Indiana may restrict membership eligibility
  • Membership requirements not clearly disclosed on website, may have income or employment restrictions typical of credit unions
  • Limited information on rate claims to verify across all product categories; only select promotional rates highlighted
  • No mention of mobile app features or mobile-specific banking capabilities on homepage
  • Website does not provide loan approval timelines, APR ranges, or specific product terms for comparison

State Consumer Finance Context

This is state-level context for Credit Unions consumers in Brooklyn, NY. It does not confirm that Consumers or this specific location is licensed.

State regulator

New York Department of Financial Services

Key state rules to check

  • Payday lending is banned; civil usury cap of 16% and criminal usury cap of 25% make it illegal.
  • The Department of Financial Services actively enforces against online payday lenders targeting NY residents.
  • Licensed lenders under the Banking Law may charge rates agreed upon for certain loan types.

Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.

Frequently Asked Questions

Does Consumers respond to consumer complaints?

According to CFPB data (2023-present), Consumers has a 100% response rate to consumer complaints, with 100% of those responses delivered within the CFPB's 15-day window. Response rate measures whether the company replied — not whether the consumer's issue was resolved in their favor.

What services does Consumers offer?

Consumers offers 12 services including Checking accounts (including Serious Interest Checking with purchase-based rewards), Savings accounts and money market accounts, Certificates of Deposit (CDs), Auto loans, Mortgages (home purchase and refinancing), and 7 more.

What profile signals are listed for Consumers?

Consumers has profile signals associated with Michigan and Northern Indiana residents seeking relationship banking with local community focus, Members looking for competitive mortgage and home equity products with promotional rates, Families wanting to introduce children to saving with a dedicated kids' club program.

What are the strengths and weaknesses of Consumers?

Key strengths: Offers competitive promotional rates including 4.99% APR HELOC for 12 months and 4.00% APY checking; Comprehensive product suite including mortgages, auto loans, credit cards, HELOCs, and business banking in one institution; Provides free financial education through multiple formats: blogs, podcasts, and videos on relevant topics. Areas to consider: Geographic limitation to Michigan and Northern Indiana may restrict membership eligibility; Membership requirements not clearly disclosed on website, may have income or employment restrictions typical of credit unions.

How does Consumers compare to similar companies?

In the Credit Unions category, comparable providers include Actors Federal Credit Union, Generations United Federal Credit Union, Neighborhood Trust Federal Credit Union. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Quick Facts

Founded
1965
Headquarters
Brooklyn, NY
BBB Accredited
No
Certifications
NCUA Insured Charter #16951
Visit Consumers

CreditDoc Profile Note

Research Note on Consumers

Consumers Credit Union is best suited for Michigan and Northern Indiana residents seeking a full-service credit union with rate claims to verify, community involvement, and personalized financial coaching. Primary caveat is geographic membership limitation and lack of transparency around membership eligibility criteria on their public website.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Response Rate*
100%
On-Time Response**
100%

* Percentage of consumer complaints that received a company response (does not indicate the complaint was resolved in the consumer's favor)

** Percentage of responses delivered within the CFPB's 15-day window

Source: consumerfinance.gov | Last checked 2026-05-15

Profile Signals

  • Michigan and Northern Indiana residents seeking relationship banking with local community focus
  • Members looking for competitive mortgage and home equity products with promotional rates
  • Families wanting to introduce children to saving with a dedicated kids' club program
Updated 2026-05-15

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Generations United Federal Credit Union logo

Generations United Federal Credit Union

Generations United Federal Credit Union is a faith-based credit union serving United Church of Christ members and clergy, offering checking, savings, loans, and credit cards with values-aligned lending practices.

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Neighborhood Trust Federal Credit Union logo

Neighborhood Trust Federal Credit Union

Community development credit union serving Upper Manhattan since 1997, offering low-cost financial services and affordable loans to underserved communities.

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Quick Summary

  • Consumers is listed as a Credit Unions provider in Brooklyn, NY on CreditDoc.
  • Use this page to check contact details, location, listed services, review signals, FAQs, and similar providers before deciding what to do next.
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