Consumer Credit Counseling Service Of The Black Hills logo

Consumer Credit Counseling Service Of The Black Hills

3.8/5

NFCC-certified non-profit credit counselor serving South Dakota, Wyoming, Nebraska, and North Dakota for 50 years with debt management, housing, and financial education.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

Consumer Credit Counseling Service Of The Black Hills Review

Consumer Credit Counseling Service of the Black Hills (CCCS/BH) was established in 1974 as a non-profit agency in Rapid City, South Dakota. The organization has spent five decades helping individuals and families overcome financial obstacles through certified counseling and education programs. They are a HUD-approved housing counseling agency, NFCC member, and COA-accredited, maintaining rigorous ethical standards and employing only certified counselors and educators.

CCCS/BH offers comprehensive financial wellness services including one-on-one credit counseling, debt management programs, housing/financial counseling, bankruptcy guidance, and group financial education classes. Counseling is available through multiple formats: face-to-face in their Rapid City office, by telephone, or online. Their certified Consumer Credit Counselors develop personalized Financial Action Plans tailored to each client's situation. They serve a four-state region (South Dakota, Wyoming, Nebraska, and North Dakota) and maintain partnerships with the United Way, Better Business Bureau, and local chambers of commerce.

What distinguishes CCCS/BH is their demonstrated track record and community integration. They have counseled over 46,669 families, educated more than 89,938 individuals through classes, and returned $62,396,382 to the community on behalf of debt management clients. Their counselors are both NFCC and HUD certified, emphasizing non-judgmental support. The organization explicitly markets itself as a trustworthy alternative to predatory online services, leveraging their 50-year local presence.

The primary limitation is that this is a traditional credit counseling service, not a debt settlement or credit repair firm. They educate and guide rather than dispute credit reports or negotiate directly with creditors. While their debt management program exists, detailed information about debt settlement outcomes, creditor negotiation rates, or settlement percentages is not provided on the website. They are best suited for consumers seeking educational support, preventive financial counseling, or structured debt repayment rather than those seeking aggressive debt reduction or credit report corrections.

Services & Features

One-on-one credit counseling with certified counselors
Personalized Financial Action Plans
Debt management programs
Housing/financial counseling for renters and homeowners
Bankruptcy guidance and counseling
Financial education classes
Pre-purchase homebuying classes
HUD-approved housing counseling
Face-to-face, telephone, and online appointment options
Financial wellness education for all ages
Housing assistance navigation (SDHDA program information)
Credit counseling for four-state region (SD, WY, NE, ND)

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • NFCC-certified counselors and HUD-approved housing counseling agency with rigorous accreditation
  • 50-year operational history serving 46,669+ families with demonstrated community impact
  • Multiple service delivery formats: in-person, phone, and online appointments for accessibility
  • Four-state service area (South Dakota, Wyoming, Nebraska, North Dakota) for broader coverage
  • Documented $62.4M returned to community through debt management programs
  • Certified financial educators offering pre-purchase homebuying classes and ongoing education
  • Non-profit structure with transparent governance and United Way partnership

Cons

  • Limited information about debt management program specifics, creditor negotiation rates, or settlement outcomes
  • No pricing or fee structure disclosed on website, requiring direct contact for cost details
  • Primary office location in Rapid City may limit accessibility for remote areas despite four-state service territory
  • Generic descriptions of bankruptcy counseling without specific attorney referral information or filing service details
  • No discussion of average timeline for debt resolution or typical client outcomes by program type

Rating Breakdown

Value
4.5
Effectiveness
3.5
Customer Service
3.8
Transparency
4.0
Ease of Use
3.5

Frequently Asked Questions

Is Consumer Credit Counseling Service Of The Black Hills legitimate?

Yes. Consumer Credit Counseling Service Of The Black Hills is a registered company headquartered in Rapid City, SD. They hold a NR rating with the Better Business Bureau.

How long does Consumer Credit Counseling Service Of The Black Hills take to show results?

Counseling available within 1-2 weeks of contact.

Quick Facts

Headquarters
Rapid City, SD
BBB Rating
NR
BBB Accredited
No
Certifications
HUD-Approved
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Consumer Credit Counseling Service Of The Black Hills

CreditDoc Diagnosis

Doctor's Verdict on Consumer Credit Counseling Service Of The Black Hills

CCCS/BH is best for consumers in its service region seeking financial education, credit counseling, and structured debt management from a trusted non-profit institution. The key caveat is that they provide guidance and planning rather than aggressive debt settlement or credit report disputation—this is appropriate for proactive financial management but not for those in crisis seeking rapid debt reduction or credit score repair.

Best For

  • South Dakota, Wyoming, Nebraska, and North Dakota residents seeking non-judgmental financial counseling and education
  • Homebuyers interested in pre-purchase counseling and HUD-approved housing education
  • Individuals seeking structured debt management plans rather than settlement or credit repair
  • People preferring local, established non-profit institutions over online or national debt services
Updated 2026-03-21

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