Citizens Bank & Trust Company logo

Citizens Bank & Trust Company

4.2/5

FDIC-insured community bank in St. Tammany Parish, Louisiana, offering personal and business banking with 5 branches and a 78-year history of local service.

Editorially reviewed by Harvey Brooks

Free to Use BBB: Free Consultation Visit Website

Citizens Bank & Trust Company Review

Citizens Bank & Trust Company was founded in December 1945 by a group of local businessmen to serve residents and businesses in St. Tammany Parish, Louisiana. The bank opened in January 1946 with 8 employees and has grown to 41 employees while maintaining its community-focused mission. It was historically notable as the first bank in St. Tammany to install a drive-up window in 1954. Today, CBT operates 5 branches throughout western St. Tammany Parish and positions itself as a small community bank that can provide modern technology comparable to larger institutions.

Citizens Bank & Trust offers a comprehensive range of personal banking services including checking and savings accounts, Money Market accounts, CDs, and IRAs. On the business side, they provide commercial checking, savings, Money Market accounts, CDs, and commercial loans. Consumer services include personal loans, Visa debit cards, check ordering, e-statements, and telephone banking. The bank also offers financial statements, cashier checks, and an online security center with educational resources on identity theft protection and safe online practices.

What distinguishes CBT is its emphasis on personalized, community-oriented banking combined with advanced technology capabilities. The bank explicitly states that employees maintain the friendly and personal connection standards established at founding, while simultaneously offering modern features like e-statements, online calculators, and electronic deposit. Their focus on giving back to the community and serving St. Tammany Parish residents specifically differentiates them from larger regional or national banks. As an FDIC-insured institution, they provide deposit protection backed by the U.S. Government.

Citizens Bank & Trust is fundamentally a traditional community bank with no predatory products or unusual offerings. The main limitation is geographic—they operate only in western St. Tammany Parish, Louisiana, making them inaccessible to customers outside that region. Website content is somewhat dated (copyright 2019), which may suggest the bank has not heavily invested in digital banking infrastructure compared to modern neobanks or larger institutions. For customers seeking extensive online-only banking or nationwide branch access, CBT would be insufficient. Many banks offer installment loans with fixed monthly payments, giving borrowers a clear payoff timeline.

Services & Features

Personal checking accounts
Personal savings and Money Market accounts
CDs and IRAs
Personal consumer loans
Business checking accounts
Business savings and Money Market accounts
Business CDs
Commercial loans
Visa debit cards
E-statements (personal and business)
Telephone banking
Electronic deposit

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • FDIC-insured deposits backed by U.S. Government guarantee
  • 78-year operating history (founded 1945) demonstrates stability and local roots
  • Offers both personal and business banking services under one institution
  • Provides modern technology features (e-statements, online calculators, electronic deposit, telephone banking) despite small size
  • First bank in St. Tammany to introduce drive-up window service (1954), showing innovation history
  • Community-focused mission with commitment to giving back to St. Tammany Parish
  • Comprehensive product suite including checking, savings, CDs, IRAs, personal loans, and commercial loans

Cons

  • Limited geographic availability—only 5 branches in western St. Tammany Parish, Louisiana; not accessible to out-of-state customers
  • Website appears outdated (copyright 2019) with limited information about current rates, fees, or product details
  • No indication of online account opening or digital banking platform capabilities
  • Small staff (41 employees) may limit service availability and responsiveness during peak times
  • No mention of mobile banking app or modern fintech features offered by larger competitors

Rating Breakdown

Value
5.0
Effectiveness
3.7
Customer Service
3.8
Transparency
4.0
Ease of Use
4.5

Frequently Asked Questions

Is Citizens Bank & Trust Company legitimate?

Yes. Citizens Bank & Trust Company is a registered company headquartered in Covington, LA, founded in 1945. They hold a rating with the Better Business Bureau.

How long does Citizens Bank & Trust Company take to show results?

Account opening typically takes 1-3 business days. Loan decisions vary by product.

Quick Facts

Founded
1945
Headquarters
Covington, LA
BBB Rating
BBB Accredited
No
Certifications
FDIC Insured FDIC Cert #16417
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Citizens Bank & Trust Company

CreditDoc Diagnosis

Doctor's Verdict on Citizens Bank & Trust Company

Citizens Bank & Trust is best for St. Tammany Parish residents and small businesses seeking traditional banking services from a stable, FDIC-insured community institution with personal service and local accountability. The primary caveat is strict geographic limitation—the bank only operates in western St. Tammany Parish, Louisiana, making it inaccessible to anyone outside that region, and their dated website suggests minimal investment in modern digital banking infrastructure.

Best For

  • St. Tammany Parish residents seeking personalized, community-focused banking with FDIC protection
  • Small businesses in western St. Tammany Parish needing commercial checking and business loans from a local lender
  • Customers who value long-term institutional stability and local relationships over digital convenience
  • Individuals seeking traditional banking products (checking, savings, CDs) from a locally-owned institution
Updated 2026-03-21

More Lenders in Covington

American Bank logo

American Bank

Community-focused bank in Louisiana offering personal and commercial banking services, with recognition as the #1 SBA lender in the state by loan count and volume.

4.3/5
Contact BBB:

Best for: Small business owners in Louisiana seeking SBA loans and specialized commercial financing, Louisiana residents wanting personal relationships with local bankers and community-focused service

Heritage Bank Of St Tammany logo

Heritage Bank Of St Tammany

Heritage Bank of St. Tammany is a Louisiana-based community bank operating since 1924, now merged with OnPath Credit Union to offer expanded branch access and digital banking services.

4.2/5
Contact BBB:

Best for: Southeast Louisiana residents seeking local community banking with personal relationships and service, Small business owners needing flexible business checking, loans, and merchant services within their region

Resource Bank logo

Resource Bank

FDIC-insured community bank headquartered in Louisiana offering personal and business banking, loans, and cash management services across eight branch locations.

4.2/5
Contact BBB:

Best for: Louisiana-based small to medium businesses seeking personalized cash management and merchant services, Individual customers within Resource Bank's service areas wanting online account opening with local branch support

Financial Wellness Guides

Affiliate Disclosure: CreditDoc may earn a commission when you click links to Citizens Bank & Trust Company and other services. These commissions help us maintain our free research. Our editorial team independently evaluates all services. Compensation does not influence our ratings or rankings. Learn more.