Finding errors or fraudulent activity on your credit report is more common than you might think. Here's your action plan:
For Errors or Disputes:
1. Document Everything: Write down the account number, date of the error, and what's incorrect
2. Send Formal Dispute: Contact the credit bureau by certified mail (keep proof of mailing). Include a copy of your report with the error highlighted, a brief explanation of why it's wrong, and supporting documentation
3. Notify the Creditor: Send a similar dispute letter to the original creditor (the bank or company reporting the error)
4. Track the Timeline: Bureaus have 30 days to investigate; creditors have 30 days to respond
5. Follow Up: If the error isn't corrected, escalate with another dispute letter mentioning their failure to correct
Under the FCRA, incorrect information must be corrected, and if it's not correctable, it should be removed.
For Identity Theft or Fraud:
1. File an FTC Report: Go to IdentityTheft.gov and create a report. You'll get an Identity Theft Report and Recovery Plan
2. Freeze Your Credit: Place a credit freeze (free under federal law) with all three bureaus at Equifax.com, Experian.com, and TransUnion.com. This prevents new accounts from being opened in your name
3. Monitor Accounts: Check your bank and investment accounts for unauthorized activity
4. File a Police Report: Get an official police report number; this strengthens fraud claims
5. Contact Creditors: Call any creditors with fraudulent accounts and request they be closed
Credit freezes are free and don't show on your credit report. They don't block legitimate credit applications—you can temporarily unfreeze when you're applying for credit.
For serious fraud, consider placing a fraud alert instead of or in addition to a freeze. An alert (also free) instructs creditors to verify your identity before extending credit, adding a layer of protection.