Arrow Bank National Association is a full-service community bank offering checking, savings, mortgages, business lending, and wealth management services across upstate New York.
Data compiled from public sources · Rating from CreditDoc methodology
Arrow Bank National Association is a community bank based in Glens Falls, New York, with a 175-year history of service to upstate New York and surrounding regions. The bank is part of Arrow Financial Corporation and operates as a traditional banking institution with a focus on relationship-based banking for both personal and commercial customers. The bank offers comprehensive personal banking services including checking accounts, savings accounts, CDs, and On Call Banking products.
On the borrowing side, Arrow Bank provides mortgages, home equity loans, personal loans, and credit cards. Their business division serves companies with business checking, business savings, payment solutions, municipal banking, cash management services, business lending, and credit cards. The wealth management division includes asset management, investment services through LPL Financial, individual and employer retirement plans, trusts and estates planning, and insurance services.
Arrow Bank distinguishes itself through its long operational history and consistent financial ratings. " The institution also demonstrates community commitment through significant philanthropic efforts, exceeding $1 million in annual giving in 2025 and volunteering over 13,700 hours. The bank is recognized as a top SBA lender in the Capital Region and offers specialized products like the Hero Mortgage Program for essential workers.
As a traditional community bank, Arrow Bank is best suited for customers seeking personal service and local relationships rather than the lowest rates. The bank's strengths lie in its stability, community integration, and comprehensive service offerings. However, as a regional institution, it may have limited geographic accessibility compared to national banks and may not compete on rates or digital-first features with newer fintech competitors.
This is state-level context for Banks consumers in Glens Falls, NY. It does not confirm that Arrow Bank National Association or this specific location is licensed.
State regulator
New York Department of Financial Services
Consumer protection
Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.
Arrow Bank National Association offers 16 services including Personal checking accounts, Savings accounts and CDs, Mortgages and home equity loans, Personal and other loans, Credit cards (personal and business), and 11 more.
Arrow Bank National Association is best suited for Upstate New York residents seeking a stable, locally-oriented bank with comprehensive personal and business services, Small business owners interested in relationship-based lending and SBA loan programs, Customers prioritizing bank stability and community involvement over rate competitiveness, Essential workers (healthcare, emergency services, teachers) interested in the Hero Mortgage Program.
Key strengths: 75 consecutive quarters of 5-Star Superior ratings from BauerFinancial, demonstrating exceptional financial stability; Comprehensive service suite including personal banking, mortgages, business lending, and wealth management in one institution; Hero Mortgage Program specifically designed for essential workers and community heroes. Areas to consider: Limited geographic footprint as a regional bank, not accessible to customers outside upstate New York markets; No mention of competitive rate leadership or rate guarantees compared to national and online banks.
In the Banks category, comparable providers include Cathay Bank, George Dimov CPA, ICICI Bank New York Branch. Each company has different strengths — compare services, pricing, and consumer complaint records to find the best fit.
CreditDoc Diagnosis
Arrow Bank is best for upstate New York residents and businesses seeking a stable, full-service community bank with strong financial ratings and local relationship banking. The primary caveat is geographic limitation—the bank only serves upstate New York markets—and it may not offer the most competitive rates or cutting-edge digital features compared to national and online-only banks.
Cathay Bank is a full-service bank offering personal checking, savings, home mortgages, credit cards, and digital banking services with multilingual support.
Best for: Multilingual customers preferring banking services in Chinese, Spanish, or English, Small business owners seeking SBA loan programs and analyzed business checking accounts
NYC-based CPA firm offering tax preparation, accounting, bookkeeping, and financial advisory services for individuals and businesses across New York.
Best for: New York-based business owners and self-employed professionals needing comprehensive tax and accounting support, High-net-worth individuals seeking strategic tax planning and estate/trust services
ICICI Bank's US branch offers NRI banking services including money transfers to India, home loans, and corporate banking from offices in New York, California, and Texas.
Best for: Non-Resident Indians (NRIs) who need to send money to family and financial accounts in India, Indian expats seeking home loans for property purchases in India while living in the US
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